Last updated: September 25, 2026
This policy explains when you're eligible for a refund and how we process it.
Eligibility
Refunds are available for returns approved under our Return Policy, including items that arrived damaged, defective or incorrect, and unused items returned in their original sealed packaging within 7 days of delivery.
Inspection
Once we receive your returned item, we'll inspect it and let you know whether your refund has been approved.
How refunds are paid
- Cash on Delivery orders: refunded by bank transfer or mobile wallet (such as JazzCash or Easypaisa). We'll ask for your account details by email once your refund is approved.
- Prepaid orders: refunded to your original payment method.
Refund timing
Approved refunds are processed within 5–7 business days. Depending on your bank or wallet provider, it may take a few extra days for the amount to appear.
What's refunded
We refund the price of the returned item. Original shipping charges are refundable only if the item arrived damaged, defective or incorrect.
Cancellations
You can cancel your order free of charge before it's dispatched. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you may request a return after delivery.
Late or missing refunds
If you haven't received an approved refund after 7 business days, please check with your bank or wallet provider first, then contact us at nailsthetics.support@gmail.com.
Nailsthetics, Walton Road, Lahore 54000, Pakistan