Last updated: September 25, 2026
We want you to love your Nailsthetics order. If something isn't right, here's how returns and exchanges work.
Return window
You can request a return or exchange within 7 days of delivery.
What can be returned
- Items that arrived damaged, defective or incorrect (wrong product or wrong pack size).
- Unused items in their original, sealed packaging, with all sticker sheets intact.
What can't be returned
For hygiene reasons, we can't accept returns of nail stickers that have been opened and used, or sheets with stickers removed, unless the item arrived damaged or defective.
How to request a return
- Contact us at hassankhanssj28@gmail.com or through our Contact page with your order number.
- For damaged, defective or incorrect items, please include clear photos of the product and packaging.
- Our team will review your request and share the return address and next steps. Please don't send items back before your return is approved.
Return shipping
If the item arrived damaged, defective or incorrect, we cover the return shipping. For other approved returns, the customer is responsible for return shipping costs.
Exchanges
The quickest way to get a different design or pack size is to request an exchange. Once we receive and inspect the returned item, we'll dispatch the replacement.
Refunds
Please see our Refund Policy for details on how and when refunds are issued.
Nailsthetics, Walton Road, Lahore 54000, Pakistan